Refund policy
RETURN, REFUND AND QUALITY POLICY
Last updated: August 17, 2026
Vale’s offers food products, including Vale’s house-made Carne Seca and beef jerky, as well as snacks and candies made and packaged by independent partner brands.
Because food products are safety-sensitive and generally cannot be resold after delivery, Vale’s does not accept ordinary returns or exchanges. This policy does not limit any rights or remedies that cannot legally be waived.
Vale’s House-Made Products
Vale’s Carne Seca and beef jerky are produced in small batches. Product variations in color, texture, moisture, seasoning intensity, and appearance may occur and are normal characteristics of these products.
Current Vale’s flavor names may include Smoked Pepper, Chile Limón, and Vales Blaze. Vales Blaze replaces the former Fuego flavor name.
Damaged, Incorrect, Defective, or Quality-Related Orders
Please contact us as soon as reasonably possible, preferably within 3 days of delivery, if your order:
- Arrives damaged;
- Appears spoiled, contaminated, tampered with, or otherwise unsafe;
- Contains the wrong product;
- Is missing an item; or
- Has another material quality issue.
Please do not consume any product that appears unsafe. Retain the product, packaging, shipping materials, lot information, and best-by information unless we instruct you otherwise.
To submit a claim, email:
Please include:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the product packaging and shipping box;
- Any lot number or best-by information; and
- Any other information reasonably requested by Vale’s.
Photographs and supporting information help us investigate and resolve claims. We will review each claim based on the circumstances and applicable law.
After review, Vale’s may provide an appropriate remedy, which may include:
- A replacement product;
- A refund to the original payment method;
- Store credit; or
- Another resolution appropriate to the situation.
If applicable law requires a different remedy, Vale’s will comply with that law.
Partner-Brand Products
Some snacks and candies sold through Vale’s are made and packaged by independent partner brands, including Yum Yum Candy. Vale’s does not manufacture or control the ingredients, labeling, packaging, or production processes for those products.
Customers should review the current product packaging and manufacturer-provided ingredient and allergen information before consuming partner-brand products.
For partner-brand concerns, please contact Vale’s promptly so we can assist with reviewing the issue.
Refunds
Approved refunds will generally be issued to the original payment method. Processing times depend on the customer’s bank or payment provider.
Unless otherwise required by law, shipping charges are not refundable for order cancellations or customer preference returns. For orders that arrive damaged, incorrect, or materially defective, Vale’s may refund applicable shipping charges as appropriate.
Order Cancellations
Orders are processed promptly. Customers may contact us as soon as possible after placing an order to request cancellation, but cancellation is not guaranteed once an order has been processed or shipped.
Customers are responsible for reviewing their order, product selection, and shipping address before completing checkout.
Storage and Handling After Delivery
Customers should follow the storage and handling instructions shown on the product packaging.
Vale’s is not responsible for product deterioration caused by improper storage, exposure to excessive heat, delayed package retrieval, or other handling conditions after delivery, except where liability cannot legally be excluded.
Delivery Issues
If tracking shows that a package was delivered but the customer cannot locate it, the customer should contact Vale’s promptly. We may request address confirmation, photographs, or other information and may assist with an investigation or carrier claim.
Vale’s is not responsible for theft after confirmed delivery, incorrect addresses entered by the customer, or circumstances outside our reasonable control. This does not limit any rights or remedies available under applicable law.
Fraud Prevention and Policy Abuse
Vale’s may request reasonable documentation and may deny or limit a claim when there is evidence of fraud, intentional misuse, materially false information, or repeated abuse of the claims process.
Nothing in this section limits a customer’s rights under applicable law.
Contact
For questions about an order, product quality, or this policy, contact:
SHIPPING POLICY
Last updated: August 17, 2026
Vale’s ships food products, including Vale’s house-made Carne Seca and beef jerky and selected products made and packaged by partner brands.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Processing times may be longer during:
- Holidays;
- Promotional events;
- Product launches; or
- Periods of unusually high order volume.
Customers will generally receive a shipping confirmation email with tracking information once an order has shipped.
Estimated Shipping Times
Typical delivery within the United States is approximately 3–7 business days after shipment.
Delivery estimates are not guaranteed and may vary because of:
- Carrier delays;
- Severe weather;
- Holidays;
- High shipping volume;
- Natural disasters; or
- Other circumstances outside Vale’s reasonable control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Vale’s is not responsible for delays, additional charges, or failed delivery resulting from an incorrect or incomplete address supplied by the customer.
If an order must be reshipped because of an incorrect customer-provided address, additional shipping charges may apply.
Delivered, Lost, or Stolen Packages
If tracking shows that a package was delivered but cannot be located, customers should first check with household members, neighbors, building management, and the carrier.
Customers should contact Vale’s promptly if the package remains missing. We may assist with an investigation or carrier claim, but we cannot guarantee replacement or refund when the carrier confirms delivery and there is no fulfillment or address error by Vale’s.
Vale’s is not responsible for theft after confirmed delivery or for packages left unattended at the delivery location, except where applicable law provides otherwise.
Shipping Delays
Vale’s is not responsible for delays caused by the carrier, weather, natural disasters, strikes, service interruptions, or other events outside our reasonable control. We will make reasonable efforts to assist customers with shipping issues.
TERMS AND CONDITIONS
Last updated: August 17, 2026
These Terms and Conditions apply to access to and use of the Vale’s website and to purchases made through the website. By using the website or placing an order, you agree to these Terms and Conditions and the policies linked on the website.
If you do not agree with these terms, please do not use the website or place an order.
Website Content and Intellectual Property
Website text, photographs, graphics, logos, product images, designs, videos, and other materials are owned by Vale’s or used with permission.
You may not copy, reproduce, modify, distribute, publicly display, or commercially exploit website content without prior written permission, except as permitted by applicable law.
Third-party names, logos, product images, and trademarks belong to their respective owners.
Product Information
Vale’s makes reasonable efforts to keep product descriptions, prices, images, ingredients, and availability information accurate. However:
- Product images may vary slightly from the actual product;
- Packaging and product information may change;
- Website information may contain typographical or other errors; and
- Product availability may change without notice.
The current product packaging and label should be treated as the controlling source for ingredient, allergen, storage, and other product information.
Vale’s may correct errors, update information, modify products, or cancel orders affected by inaccurate information, including pricing errors. If we cancel an order after payment, we will issue an appropriate refund.
Vale’s and Partner-Brand Products
Vale’s makes its own small-batch Carne Seca and beef jerky.
Vale’s also carries and resells selected products made and packaged by independent partner brands, including chili gummies, specialty candies, and Yum Yum Candy products. Partner-brand products are not made, manufactured, or packaged by Vale’s unless expressly stated otherwise.
Product pages and promotional materials should clearly identify partner-brand products as products available at Vale’s.
Ingredients and Allergens
Customers are responsible for reviewing the current product label and ingredient information before consuming any product.
Customers with food allergies, sensitivities, dietary restrictions, or medical conditions should consult a qualified medical professional and contact Vale’s with questions before ordering.
Vale’s does not guarantee that any product is free from allergens or cross-contact unless that statement is expressly made on the applicable product label or product page and is supported by documented product information.
Orders and Payment
Customers are responsible for reviewing their cart, product selection, quantities, shipping address, and payment information before completing checkout.
An order confirmation does not necessarily guarantee product availability or acceptance of the order. Vale’s may decline, limit, or cancel an order when necessary, including because of product unavailability, suspected fraud, pricing errors, or incorrect listing information.
If an order is canceled after payment, Vale’s will issue an appropriate refund.
Prohibited Use
Customers may not use the website to:
- Violate any applicable law or regulation;
- Infringe another person’s intellectual property rights;
- Submit false, misleading, or fraudulent information;
- Interfere with website security or operation; or
- Attempt to gain unauthorized access to accounts, systems, or data.
Limitation of Liability
To the fullest extent permitted by applicable law, Vale’s will not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use or a purchase.
This limitation does not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or other matters for which limitation is prohibited by law.
Governing Law
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent applicable law provides otherwise.
Disputes relating to the website or purchases will be handled in accordance with applicable law and may be brought in a court with proper jurisdiction.
Changes to These Terms
Vale’s may update these Terms and Conditions and other website policies from time to time. The updated version will be posted on the website with a revised “Last updated” date.
Contact
Questions about these Terms and Conditions may be sent to:
FOOD PRODUCT INFORMATION AND SAFETY NOTICE
Last updated: August 17, 2026
Vale’s sells food products, including house-made Carne Seca and beef jerky and selected products made and packaged by independent partner brands.
Product Labels
Customers should review the current package label before consuming any product. Labels may include important information about:
- Ingredients;
- Major food allergens;
- Nutrition;
- Storage;
- Lot or batch information;
- Best-by dates; and
- Manufacturer or distributor information.
Website information may not reflect a later packaging or formulation change. When information differs, customers should rely on the current product packaging and contact Vale’s with questions.
Allergies and Dietary Restrictions
Customers with allergies, sensitivities, dietary restrictions, or medical conditions should review all ingredient and allergen information before ordering or consuming a product.
Customers should contact Vale’s before ordering if they need additional product information. Customers should consult a qualified medical professional regarding individual dietary or medical concerns.
Vale’s does not guarantee that products are free from allergens or cross-contact unless expressly stated on the applicable product label and supported by documented information.
Product Concerns
Do not consume a product that appears spoiled, contaminated, tampered with, damaged, or otherwise unsafe.
Retain the product and packaging and contact Vale’s promptly at:
Please include the order number, a description of the concern, photographs, and any available lot or best-by information.
Natural Product Variations
Vale’s house-made Carne Seca and beef jerky are produced in small batches. Variations in color, texture, moisture, seasoning intensity, and appearance may occur and do not necessarily indicate a product defect.
The former Fuego flavor is being replaced by Vales Blaze. Product pages, labels, images, and promotional materials should be updated accordingly.
Storage and Handling
Customers should follow the storage and handling instructions on the product packaging. Vale’s is not responsible for deterioration caused by improper storage, exposure to excessive heat, delayed package retrieval, or other handling conditions after delivery, except where liability cannot legally be excluded.
Policy Acceptance
By placing an order through the Vale’s website, customers acknowledge that they have reviewed the applicable store policies and product information.
Nothing in these policies excludes or limits any rights or remedies that cannot legally be excluded or limited.